Find the booking conditions and terms before booking a tour in Peru with Perou Voyage.

Book Now, Travel Later!

Due to current uncertainties in which we are living – our new booking conditions & cancellation terms gives to the travelers the flexibility to reserve now with a reduced deposit for their program of choice until June 30th, 2021. Travelers may now reserve any tour package with only a 10% deposit to confirm their reservation and cancel 45 days or more prior to their trip date to receive a 100% refund!

Terms & Conditions 2020 – 2021

If clients book by whatsapp or through the website, they will be considered to have read the terms and conditions and are in agreement with them.

Reservation Payment:

To formally reserve a trip with Perou Voyage, each person must provide:

-An initial deposit of 10% of the trip cost

-Completed informations (full names, passport number, nationality, tour date, etc).

Final Payment:

The balance of the trip cost is due 45 Days before the trip start.

Your booking with Perou Voyage is not confirmed until Perou Voyage has received the initial 10% deposit payment. Upon receipt of the deposit and forms, we will issue a final invoice, showing the total cost of the trip and the balance you owe us.

When booking a trip with less than 10 days before the trip start, it is considered a last minute booking and 100% of the trip cost must be paid in full within 48 hours to confirm your reservation. Until the payment is received the trip cannot be guaranteed and any changes to the itinerary may occur or be subject to additional fees.

Forms of Payment:

You can pay with your credit card, we will send you a secure link via PayPal.  There is no charge to pay on-line via Paypal. (

Cancellations Fees & Refunds:

All requests for cancellations and applicable refunds must be made in writing, sent to and received by Perou Voyage. Depending within the cancelling dates; the following are the amounts that will be refunded to you.

30 Days or More Prior to Trip Start = 100% of the trip cost
30 Days or Less = No Refund

Perou Voyage is entitled to cancel services up to 45 days in advance prior to trip start date if:

-The minimum number of full paying members is not met.

-Cancellation or compensation payments do not apply due to “Force Majeure,” that is, unusual events and unforeseeable circumstances beyond the control of Perou Voyage or its sub-contractors for events that occur such as war, pandemics, strikes, riots, terrorist activity or threats, natural disasters, climate conditions or fire, environmental emergencies, transport changes in airline companies, boaters and land carriers, changes in providers, etc.

Perou Voyage is not responsible for expenses incurred in preparation for any cancelled trip. For this reason we strongly recommend trip cancellation insurance

Travel Insurance: Perou Voyage trips take place in remote locations, accidents can and do occur occasionally as well as last minute inconveniences, such as flight delays, loss of luggage, or a simple ankle twist preventing you from arriving on time at the meeting point agreed or unable to finish your vacation. Therefore we require all clients carry their own health, accident and liability insurance. Travel insurance should include protection for the full duration of your vacation including: medical expenses, injury, death, repatriation as well as cancellation and curtailment. It is good to check that there are no exclusions clauses limiting the types of activities included in your trip. Perou Voyage will act in full accordance during an emergency situation, but we can assume no responsibility for medical costs or evacuation costs during or after a trip. Quote your insurance here!

Liability Perou Voyage does not carry liability insurance and cannot assume any responsibility for accidents whether caused by your fault, the horse, equipment, or other persons or subcontractors on the trip.

Health Conditions:

All travelers should be in good general physical health. 

Disclaimer:

Passports, vaccinations: We do not replace the individual responsibility of each participant. They must comply with the regulations and procedures of police, customs and health at any time during the journey. Each participant must also be responsible for obtaining all required documents by the authorities of the countries visited, even in transit. For example, the only passage by the United States, even in transit, requires the holding of the biometric passport. Similarly, and regardless of the passport, it must be valid at least 6 months after the return date. See our sheets.
We are not responsible for any delay or inability of a participant to present documents in order. It is also not responsible for any costs incurred by any delay or postponement of international flight that could destabilize the organization of the circuit and cause unexpected additional costs.
Any trip interrupted or shortened because of the participant for any reason whatsoever cannot give rise to any refund.

Luggage:

Your luggage remains permanently under your own responsibility. Never leave your guide in charge of your luggage.

Aviation:

If your trip is changed due to a disruption of air traffic, we can not be held responsible. The resulting costs will remain your responsibility.
However, be aware that Peru Tours knows how to take responsibility and do everything possible to ensure optimum quality of its services. We have extensive experience and know to deal with contingencies.

Booking:

Please read carefully the steps for booking a Colca Tour or Colca Trek shared or private tour service;  we suggest to check first our different Colca tour itineraries and prices at: Perou Voyage Tour Operator:

1.- Send us an email to: info@colcacanyontours-arequipa.com for checking availability and tour price, specifying the name of the tour (if possible send us the link), we need the exact or approximate date of the tour and the people number.

2.- We will confirm the availability of the tour by e-mail, and we will give you additional information about the tour.

3. –  When you are ready for booking, please send us the next informations:

  • Full Names:
  • Passport Numbers:
  • Nationalities:
  • Tour Date:
  • Hotel in Arequipa:
  • Allergic or vegetarians:

Please feel free to contact us, we will be glad to help you!

Kindly.

Perou Voyage Team